What makes someone good at remote account management work?

I’m curious how people here think about remote account management / account support roles.

From what I’ve seen, the people who do well aren’t necessarily the most technical, but those who are:

• Clear and calm communicators
• Reliable with follow-ups
• Comfortable working fully remote
• Organized with basic tools (email, chat, task lists)

We’re expanding our remote operations and this role comes up often, especially for US and EU-based candidates working with international clients.

For those who’ve worked in account management or client support remotely:

• What skills mattered most?
• What surprised you about the role?
• What would you recommend focusing on early?

If anyone is exploring this kind of work and wants more context, feel free to comment – happy to share what we’ve learned.