sudden handshake account termination

Hello, how’s it going? I have received this email from handshake ai and am really confused on why. Does anyone have experience with this? How will account termination effect the payout? I put in a ticket, but I’m not sure if I will get a response. I have a lot at stake here due to the amount of hours I have put in the past week. any help is appreciated.

https://preview.redd.it/yddii4s3l2ag1.png?width=1458&format=png&auto=webp&s=288d16e243a2fcf43d4f90a8e4cef08136b9337c