Outbound callers

For all of you who do strictly outbound calls everyday or at least have days with only outbound, how many calls can you typically make in an 8hour shift and how many does management expect you to make? Do you also have other work to complete on top of your calls? What field of work are you in?

Basically Im just trying to get an idea if the new expectations my management has for me are really as unrealistic as I think they are as I havent been able to keep up with them. Recently my former manager left and since then ive felt like my current management has started to become micromanaging. They seem to care less about patient care and more about metrics. Their new expectations are:

-50 + outbound calls per day to reschedule patient appointments. This is my main job and most important.

-1 hour spent each day scheduling mychart web appointment requests from patients.

• Running a daily report that consists of 20 departments ( usually equals out to be about 100-200 visits but sometimes more) and Checking to see if these patients can check in properly for their appointments.

  Also, I think what they also dont realize is sometimes patients are rescheduled multiple times in a row and it has become difficult finding them an appointment in a timely manner due to most of the providers already being booked up for months. My phone calls can become lengthy because im trying to search around for a new appointment thats not pushed too far out. Sometimes I end up scheduling multiple appointments for one person,they may have questions or need me to send in messages to their doctors, request refills, orders, etc. I also have to verify that insurances are correct and add in new insurances if needed. I may have to dig through a patient chart to find information for the appointment and to schedule properly.

  Just curious what everyone thinks about this and what is expected typically at other places.

Thanks!