Confusing Handshake AI Project Experience

Hi, I wanted to see if anyone had a similar experience with Handshake AI.

I was initially added to a project as a specialist and completed the practice assignment. I never received feedback for my practice assignment after waiting over a week, but received an email on 10/22 stating “Following a standard review of all completed project tasks against the specific standards required for the production phase, we have determined that we won’t be moving forward with your candidacy.” I never completed any project tasks nor did I receive any feedback for the practice assessment so this was confusing.

Six days after receiving this email (10/28), I received a new email stating “Hi -electric, I just got word from our reviewers—you passed the practice task! Huge congratulations! That takes both expertise and perseverance, and we couldn’t be more excited to have you on board.” The project then reappeared in my dashboard and I completed the onboarding. However, I had no access to project resources in Canvas or the chat platform. So, I reached out to support and a ticket was created. Since I didn’t have access to any of the resources, I never tasked.

Today (10/29) I received this email: “After additional review, the team has concluded that you used LLMs to aid or complete some component of your work on our platform.

This is in violation of the terms of service outlined in the onboarding agreement. Per that agreement, you will also not be paid for any of the work during the period in which we identified the infraction.” I never submitted a task and I have never used LLMs in my work on this platform or any other.

Has anyone else experienced this or anything similar working with Handshake AI? I was really excited to work with them because my expertise (biology) often has little work on other platforms or the projects get cancelled. This has been a very frustrating and confusing experience.