7 chatbot use cases for your business

When I replayed Fallout 4 recently, I reacquainted myself with one of the background characters—a noodle chef robot. All he can do is say “What will you have?” in Japanese and give you noodles when you say “yes.” It reminded me of early-days chatbots, which I miss on a personal level but decidedly not on a business level. Today’s chatbots aren’t like my pal Takahashi. While they can’t make noodles (yet), they can do almost everything else. Folks who work in marketing, HR, or customer support—or