Interview with a ghost on “Superannotate”

Hello,

I applied for the Arabic/English Bilingual Expert role on Superannotate and completed the interview through the email link provided. However, when I log into my account, the interview does not appear under the “Interviews” tab, and the job posting still shows “Start Interview.”

I contacted support twice, and both times they confirmed that my submission was successfully delivered and is under evaluation.

Is this normal? Has anyone experienced the same issue? Does the support reply with some type of AI generated response or they really look into the matter?