Has anyone successfully appealed an Alignerr account deactivation? Timelines and outcomes

I worked with Alignerr for six months with steady output and positive reviewer feedback. Today I received an email saying my account was deactivated with no specific reason. I have already submitted their appeal form.
For anyone who has gone through this recently:

1. How long did your appeal take from submission to decision
2. What was the outcome (reactivation, payment only, or denial)
3. What evidence or phrasing seemed to help I am not here to vent. I am looking for timelines, outcomes, and concrete steps to improve my appeal. Thanks in advance.